ce999's Privacy Policy —
Your Data, Our Responsibility

Introduction & Purpose

The ce999 platform provides a safe and reliable online gaming service for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") clearly describes how your information is handled when you use ce999's website and related services.

This policy applies to all users of the ce999 platform — from new members to regular players. Continued use of the platform will be taken as your agreement to the terms of this policy.

What Information We Collect

We collect certain types of information to operate and improve the ce999 platform. A detailed description of the information collected is provided below:

Personally Identifiable Information

During the account registration and verification process, we may collect the following information:

• Full name (as shown on your national ID card)
• Date of birth (for age verification — only those aged 21 or above may become members)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification when required)

Financial & Transaction Information

We collect your payment-related information to manage deposits and withdrawals. Transactions on the ce999 platform can be made via bKash, Nagad, Rocket, and Upay. Records of these transactions are stored securely.

Technical & Usage Information

To improve the quality of the platform, we automatically collect the following information:

• IP address and device identifier information
• Browser type and version
• Operating system
• Time, date, and duration of website visits
• Information about how pages were browsed
• Data collected through cookies and similar tracking technologies

Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and preferred games are collected. This information is used to improve the user experience and ensure responsible gaming.

How Collected Information Is Used

ce999 uses collected information for specific and legitimate purposes. We never use your information unnecessarily or outside the scope of this policy.

Sharing Information with Third Parties

ce999 does not sell, rent, or transfer your personal information to third parties for commercial use. However, information may be shared with third parties in certain specific circumstances:

Payment Service Providers

Information necessary to complete financial transactions via bKash, Nagad, Rocket, and Upay is shared securely with the relevant payment providers. These organizations operate under their own privacy policies.

Technology & Service Partners

Technology partners that assist in operating the platform — such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) — may have access to limited information as needed to provide their services. Strict data protection agreements are maintained with these partners.

Legal Obligations

Information may need to be disclosed in response to valid legal orders, court orders, or requests from regulatory authorities. In such cases, only the necessary information is provided.

Business Succession

If any merger, acquisition, or transfer occurs in ce999's business operations, user information may be transferred as part of that process. Users will be notified in advance in such cases.

Cookies & Tracking Technologies

The ce999 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and deliver core services. These cookies cannot be disabled.

Performance Cookies

These analyze how users interact with the site and help identify slow pages or errors. The data collected is aggregated and cannot be used to identify individuals.

Preference Cookies

These cookies are used to remember your language preference, gaming history, and other personalized settings. They make your experience more comfortable.

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

Data Security Measures

ce999 follows industry-standard technologies and processes to protect your information. Our security framework consists of the following layers:

Encryption

All sensitive information — particularly financial information and identity document details — is protected through SSL (Secure Socket Layer) encryption technology. Data remains encrypted during transmission, so third parties cannot read it.

Access Control

Only authorized staff can access user information. Each staff member's access is aligned with their responsibilities and is logged.

Regular Security Reviews

The platform's security framework is regularly reviewed and tested. If vulnerabilities are identified, they are resolved promptly.

Data Retention & Deletion

Your information is retained only for as long as necessary. After fulfilling legal obligations or at the end of a specified period, information is securely deleted or anonymized.

Your Rights & Controls

ce999 believes you should have full control over your own information. To this end, we provide the following rights:

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English.

Protection of Minors

The ce999 platform is for those aged 21 and above only. We do not intentionally collect information from any minor. Age is verified at the time of registration, and if there is any suspicion that a user is a minor, the account is suspended.

If information from a minor has been submitted to us by mistake, we will immediately delete that information and close the associated account upon being informed.

Parents and guardians are encouraged to monitor their children's online activity and to contact us with any concerns.

International Data Transfers

Servers used to operate ce999's services may be located in various countries. As a result, your information may be transferred outside of Bangladesh. The following safeguards are ensured in such cases:

• Data transfers are always completed through encrypted channels.
• Countries to which data is transferred have adequate data protection laws or agreements in place.
• Strict data protection agreements are maintained with third-party partners.
• Transferred data is protected in accordance with the standards of this privacy policy.

Policy Changes & Updates

ce999 may review and update this privacy policy from time to time. The policy may be revised based on service improvements, legal changes, or business needs.

If any significant changes are made, we will notify you in the following ways:

• By displaying a special notice on the website
• By sending a notification to your registered email
• By requesting your consent at your next login

Continued use of the platform after any changes will be considered acceptance of the revised policy. We recommend reviewing this page regularly.